Although I have never experienced the kind of terror that the passengers experienced in this video, but this incident has hit too close to home. I am now genuinely afraid for my safety and my family's safety whenever I board SBS bus 269. Even worse is the unrepentant and arrogant manner of the bus driver, who did not even bother to slow down or apologise for his reckless driving. Instead, when his passengers scolded him and asked him to slow down, he got angry and drove even more recklessly, weaving in and out of lanes as in the video. Is this the kind of service standard that we are to expect from employees of your company?