Tag Archives: Tactic

CUSTOMER UPSET WITH QUESTIONABLE DELIVERY PRACTICES BY GROUPON

Groupon offered an item directly (and not through a third party merchant) for sale on its website and committed to delivery within seven days. I bought the item and made payment on 20 Jul 15. When I did not receive the item by 29 Jul 15, I contacted Groupon only to be told that they have despatched through their courier, that it was up to me to liaise with their courier for the status and that the 7 day delivery timeline was not binding n it. On checking against the waybill number provided by Groupon, I discovered that Groupon cancelled delivery on 25 Jul 15 and only re-despatched the item again on 28 Jul 15. No explanation was given as to why the initial delivery was cancelled.

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