starhub

STARHUB FLIPS PRATA, PROMISE ME REPLACEMENT PHONE BUT GO BACK ON ITS WORD!

I have an issue with starhub's SmartSupport. I just signed a new contract extension with starhub thinking oh "finally improved better service level." But I was very very wrong. The sales personnel attended to me tell me to sign up the smart support and all in case i lose my phone or what not and its to protect me. Did not explain much about it, but only mainly to replace my phone when lost or damaged. And so fortunate I am, my brand new phone has to be left with the box on the MRT this morning. Immediately i called smart support thinking i might get helped after all.

The customer service say no i am not allowed to get a replacement. Isn't this a form of acknowledge and how can STARHUB not honor it? Is SmartSupport a way to make that extra $10 a month or to give consumers a sense of false security? Is this the world class standard? Do you know how much frustration I am feeling while your customer service say we reserve our right to terminate your SMartSupport. I told you yes you do but have you terminated it? If you have not, you have to honour it.

I am very disappointed. Starhub used to go that extra mile thats why i switch from singtel. But soon, you are looking like singtel, behaving like singtel, maybe soon, the same way to make maximum profits out of consummer. I expect a call from someone who can make a sound decision.

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JURONG WEST EXPERIENCES FIBRE OUTAGE, COMPANY LOOKING INTO THE MATTER

Some people in the Jurong West area may experience difficulties accessing fibre and fixed voice services. Fibre network operator NetLink Trust has confirmed there is a cable cut and said they are looking into the matter with the Infocomm Media Development Authority and the telco operators.

The last time a fibre cut happened in Ghim Moh, it lasted for 13 hours!

Boleh?

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NEW TELCO CIRCLES LIFE PORT OVER MY STARHUB LINE WITHOUT PERMISSION, BLAMES USER FOR SCREW UP

I was initially excited about circles.life as a new Telco, but I had the worst customer service experience in my life dealing with them. Within hours of signing up a new line and porting in my old line, I realised that I was only eligible for early re-contract. i proceeded to contact Circles.life to cancel my port but keep the line instead. Circles.Life has done an unauthorised port over of my Starhub line and in their email alluded that its my fault. My friends know that I never.. i mean never complain online.. but this episode is really unbelievable.

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STARHUB INTERNET BREAKDOWNS CAUSED BY LARGE SCALE CYBER ATTACK, SECURITY NOT COMPROMISED

We have completed inspecting and analysing network logs from the home broadband incidents on 22 October and 24 October and we are now able to confirm that we had experienced intentional and likely malicious distributed denial-of-service (DDoS) attacks on our Domain Name Servers (DNS). These caused temporary web connection issue for some of our home broadband customers.

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STARHUB INTERNET STILL DOWN DESPITE REASSURANCES THAT SERVICE WAS FULLY RESTORED

Starhub's facebook page was inundated by complains from its customers after its internet broadband services were disrupted for the second time in a week. In their latest update, Starhub explained that the internet disruption was due to a spike in traffic to its Domain Name Servers (DNS). Although Starhub announced it has fully restored all service, complaints continued pouring in up till Tuesday afternoon.

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