Mr Paul Kirkdale, who frequently travels between the UK and Singapore, needed a dual SIM phone with 3G connectivity. He went to Sim Lim Square a few months ago and explained his needs to the staff of mobile phone shop Mackin, but was sold a 2G phone instead. When he realised he had been sold the wrong phone, he was denied an exchange unless he agreed to pay a large sum of money. On the advice of the Consumer's Association of Singapore, Mr Kirkdale raised the case in the Small Claims Tribunal and won. However, Mackin refused to pay. As it was a civil case, it meant the 50-year-old had to enforce the court order himself.