Tag Archives: singtel

CONSUMERS HAPPY WITH BROADBAND, PHONE SERVICES: POLL

CONSUMERS are generally happy with the telephone and broadband services available here - though one in three would like to see telcos do something to reduce waiting times to their hotlines. These were the findings of the latest consumer awareness and satisfaction survey commissioned by the Infocomm Development Authority of Singapore (IDA).

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STARHUB JOINS RIVALS IN MOBILE FEE HIKE

Consumers are resigned, citing the lack of real options. "It is not like I can switch to another telco and get a huge discount; their plans are almost the same," said sales manager Faith Heng, 36, a SingTel subscriber.

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PAY MORE WHEN RENEWING SINGTEL MOBILE CONTRACT

SingTel mobile users who renew their contracts will pay $3 more for their monthly subscriptions, making their mobile plans the most expensive here. While some consumers have baulked at the new charges, SingTel maintains that the high charges are just on paper, as customers will be getting more value for money.

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Singtel withholding on to $13,000 overpayment of phone bill

I PAY most of my bills through Internet banking, which is environmentally friendly. On May 31, I accidentally keyed in $13,873 while paying my SingTel bill of $138.73 through i-banking. After realising the mistake, I called SingTel immediately to ask for a refund of the excess payment, but the customer service officer said the telco's practice was to keep the excess amount as credit to offset future payments.

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Terrible World Cup TV Coverage, PAP is to Blame

Over the past 12 years,I had observed and came to a conclusion:Thanks largely to the 55 year one party(PAP) rule and in the pursuit to be ranked Number One in practically almost everything,we $ingaporeans have become so self centred,greedy,money-centric,kiasu and kiasi that our country have now become the costliest place in Asia to watch the Football World Cup.Well done $ingapore,$ingtel,$tarhub and Pay And Pay! Even in Communist China,the entire World Cup is shown on their national free-to-air China Central Television (CCTV) network. And one could expect the subscription prices offered by the two telcos,$ingtel and $tarhub,to rise even further:To S$150 for the 2018 World Cup in Russia and to S$200 for the 2022 World Cup in Qatar!

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StarHub’s bid to charge for 4G blocked

In a statement yesterday, the IDA said its investigations found that there was still “significant” confusion among consumers about the plans they signed up for. This is despite the three telcos — M1, SingTel and StarHub — positioning 4G services as value-added services in their promotional materials and service terms and conditions. Although “all the necessary notifications are captured in writing in one form or another” by the three telcos, there is room for improvement at the point of sale, noted Mr Leong. “We’ll be working on improving and tightening those procedures at the point of sale to ensure consumers are fully aware and we’ll make it a regulatory requirement,” he said on the programme. Noting that the Telecoms Competition Code requires telcos to communicate key terms and conditions to customers prior to service sign-up, the IDA said in its statement: “Telecoms operators should not change prices mid-way that affect customers with minimum term contracts, if they were not clear to customers upfront what those price changes might be.

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It’s actually S’pore Pools’ patriotic duty to secure World Cup 2014 broadcast rights

As announced, it will cost an ungodly $112 to watch this year’s 64 World Cup matches after SingTel was awarded the exclusive broadcast rights to the tournament. Unfortunately, this is approximately $112 too much to pay for watching football. Why? Because everyone in Singapore should have the right to watch the biggest football event for free. Like the people of Norway, China and Thailand who don’t need to pay a cent.

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SingTel secures rights to air World Cup 2014

Three months before the World Cup 2014 is due to kick off in Brazil, SingTel announced yesterday it has secured the broadcast rights, soothing the nerves of football fans who had to wait until just weeks before the previous tournament to know if they would be able to watch the games on television. Fans will be able to watch all 64 matches for a one-time price of S$105, excluding Goods and Services Tax (GST), said SingTel, which is also finalising arrangements with StarHub to let its customers access the matches as, under the cross-carriage rule, exclusive pay-TV content has to be offered to customers of rival providers. The price is up to 59 per cent higher than what fans had paid to watch the previous World Cup in 2010, which was broadcast by SingTel and StarHub under a joint bid.

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