Tag Archives: singtel

JURONG WEST EXPERIENCES FIBRE OUTAGE, COMPANY LOOKING INTO THE MATTER

Some people in the Jurong West area may experience difficulties accessing fibre and fixed voice services. Fibre network operator NetLink Trust has confirmed there is a cable cut and said they are looking into the matter with the Infocomm Media Development Authority and the telco operators. The last time a fibre cut happened in Ghim Moh, it lasted for 13 hours! Boleh?

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SINGTEL WARNS SUBSCRIBERS OF FAKE BILLING EMAILS

Singtel has warned all its subscribers that there is a fake billing email going around that is supposedly sent by Singtel, telling subscribers that their bills are ready for download. However, Singtel has said that they did not send such email, and that the emails were probably phishing emails, out to obtain sensitive information from users, such as passwords. Singtel also confirmed that once they were informed of such emails going around, they immediately took "prompt action to take down the malicious sites linked to these e-mails and to block them". Singtel also advises recipients of suspicious e-mails "not to respond to or click on any links in the message" and to delete such e-mails immediately.

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READER SUSPECTS SINGTEL OUTAGE IS AN ATTACK FROM CHINA!

You can see quite clearly the statement I quote, "The incident with the armoured troop carriers “adds to the suspicion” that Singapore is working against the “one China” principle, said the commentary, which threatened punitive measures that would “profoundly impact Singapore’s economy”.

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SINGTEL STAFF NOT TRAINED TO HANDLE ACCOUNTS OF DECEASED CLIENTS

The Banks, SIA & M1 counter staff are trained to show sympathy when a walk in family member came in with request to pay bills, close account & cancel ticket due to their client's demise. Their 1st word were "I'm sorry for your loss" & do everything to make the process smooth. On the other hand, the Statutory board, CPF & HDB, service staff responded with an indifferent face & no words of sympathy. The worst was Singtel. First I was met with rapid questioning just to get a queue number. At their question if the person who is transferring account to me was here. I was so irritated that I replied caustically "He's dead!". Her response? She continued her work as if I said "he is parking & coming up soon". The irritation continued when the service staff told me they cannot transfer the account unless I settled the outstanding bill. And I had to walk out to the SAM machine to pay. Mind you, I was at their HQ at Exeter & I can't even settle bill at the counter. The staff gave me the wrong account number & I had to walk back to feedback . Was there a sorry? No! Instead she informed me I had a bill in 2005 that also need to be settled, otherwise she cannot transfer the account. I said I have no idea what was that & asked if I can get more information before I settle the bill. She said only billing dept has the details & insisted that I have to settle it for her to proceed with the transfer. Here I am trying to do a transfer so I'm able to pay singtel & they red tape me! In my frustration, I asked for termination & walked out to settle the bill. Upon my return, they said I cannot terminate unless I come back again to return the box!

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SINGTEL LAUNCHES DOUBLE DATA PLAN IN RESPONSE TO MYREPUBLIC’S COMPETITION

After Singapore's aspiring 4th telco MyRepublic announced it's unbeatable unlimited data plan, incumbent Singtel launched it's DataX2 plan which will double the data mobile plans for its post paid customers for a flat fee of $5.90. Singtel's latest move is seen as their attempt to stem out the competition posed by MyRepublic's entry into the telecommunications industry.

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COMPLAINT: SINGTEL MIO TV INSTALLATION IS SUBSTANDARD & UNPROFESSIONAL

Last Friday I had my Singtel's Mio bundle relocated to my new house and it was a mistake. I should have cancelled it instead because the wires installation to the enclosure was substandard. I was surprise that the serviceman was so confidence to tell me that this is how they did it for all their customers; the panel box door cannot be shut after installation.

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BEWARE OF MOBILE PHONE RE-CONTRACT SCAM, I ENDED UP WITH $15,000 DEBTS

The scammer told me that to earn commission, I had to sign phone contracts and passed the phones to him and he will get a third party to cancel the contracts in office. I trusted him and by sheer desperation after losing my job, I agreed and went with him to sign 2 contracts with Singtel, 2 from Starhub and 1 from m1 with max plans with the phones coming in for free. It is a total of 5 contracts amounting to about $1000 a month with about $3000 for early termination fee for each contract I signed.

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