A Facebook user shared his personal experience on a new scam tactic. He recounted how his SingTel mobile number was strangely terminated without his consent, and this was due to a hacker trying to takeover his number. These hackers were using a scam called SimSwap.

I went back home early without doing overtime, but it was a no-show and no-call from SingTel. The next day when I called them, they apologised and made another appointment at night to call me but it was yet another no-show. Exasperated, I called SingTel on the 3rd day to arrange for technicians to just come to my house for rectification on my fibre. This time they told me I would need to pay $60 if there is proved to be no problem on my fibre, without doing the phone check.

A loyal Singtel customer was disappointed with the telco for terminating his line because he was overseas and could not pay his bills on time. He was also angry that they promised to reactivate his line but to no avail.

At about 2 am last night, Singtel internet connections were disrupted for unknown reasons. Netizens took to Singtel's facebook page to get answers but was met with empty silence. The bulk of disruption in internet services lasted for about 2 hours but as of 10am Saturday morning, there are still various reports of internet outages for Singtel users.

In the past few months, several Singtel consumers have been hit by what Singtel refers to as "3rd party content provider" called TMT Connekt.