Tag Archives: Service staff

Collin’s Customer Disappointed With Service Recovery

A netizen was having a meal at the Ang Mo Kio branch of Collin’s restaurant on 31 October when she encountered an unpleasant experience with her food and how the matter was handled by a service staff. As the netizen had order the Collin’s recommended set meal, it came along …

Read More »

GRUMPY SERVICE STAFF TAKES IT ON CUSTOMERS, HAVE ANGER MANAGEMENT ISSUES

When my turn came, I sent my photos along & adjusted everything needed on them. A few seconds after I uploaded them for print, a young staff (black blouse) came up to me to ask if I have finished. Her tone was extremely rude, it was as if I hoarded the machine when I spent more time waiting for my turn than uploading my photos. I told her that she had been very rude & she apologized thereafter (I do commend her for admitting her fault & apologized for it). Then I asked the counter if I should be collecting my prints at the machine or the printer behind them. Finally a grumpy middle-aged lady (grey blouse) appeared & asked me if I used my phone, which I said yes. She crossed out the price from my receipt which says "$13.50" & said it's $3.00 per print. Which means $24.00 for my 8 photos. I replied they should be upfront with that information. She sulked when talking to me, which annoyed me even more, so I decided against printing with them. She crushed my receipt, threw it away & walked off when I was talking to her. She continued to ignore me when I requested to delete my photos from the database. I looked like I was 'begging' them to delete my photos from the system. No one came until the young lady approached me. Her boss (orange blouse) spoke to her in front of me saying, "Give her at the price but collect tomorrow". It was as if I was invisible or too lowly for her to speak to me directly. She was only an arm's length away. Of course, I declined. It had nothing to do with the price now, i'm not going to be at their mercy. If they think their printing service is the one & only in Singapore, I hope they go out of business soon.

Read More »

LOCAL WAITRESS: WE ARE HERE TO SERVE, NOT BE YOUR SLAVES

As a waitress, I’ve seen the ugly side of the service industry in Singapore. Indeed, Singaporeans are hard to please. Many of them place high emphasis on the fact that they paid for a service, hence they are entitled to any demands that they have. These people think that money can rectify any wrongdoings, that it can deaden people to any moral issues.

Read More »

WHY MUST LOCALS FACE BAD SERVICE FROM RUDE PRC STAFF?

Lee Wee & Bro's Otah Tampines outlet at Tampines Mall there, the long ponytail China female sales server showed a bad attitude when I requested a receipt!!! A written receipt was given so unwillingly by her, the Indian male server is much better and understanding my request my needs!!!

Read More »

PINOY CUSTOMER SERVICE STAFF ARE THE WORST IN SG

I cannot remember how many times I encountered unhelpful, rude and unhappy pinoy service staffs in Singapore restaurants! I have enough and will certainly avoid if there are Pinoy service staff again! Not all are bad, but most that I have met are rude in their service and replies to customers. Today just another case of this Pinoy bo-chup service attitude! I was at Thomson Plaza Subway at 6pm in the evening. The Pinoy service staff just do not how to smile but gave lousy unhappy look and banged their promotion table sign to tell us what their only available bread was!

Read More »

Customers should be gracious towards service staff

I refer to the Sunday Life! Report “I am the customer, I have the right to call you stupid” (May 4). Ungracious customer behavior spoils image of the service industry as service staff are treated badly by customers. There is a need for better etiquette and common courtesy by customers. It is hard to give good service too when a customer behavior is questionable.

Read More »