Tag Archives: Poor customer service

I placed order with GrabFood for Mcdonald's delivery on 19 Oct at 5.29pm. While placing the order, I realised the delivery address wrong at the wrong place. Subsequently, I tried to cancel the order via the app but was not able to. So I told the rider I try to call up GrabFood and ask for cancellation. In the call, the CSO told me that they cannot cancel the order as it is my fault as the customer to choose the wrong address.

Today, 19th May 2017, at around 0730am, my mother was at the Woodlands Polyclinic because of a bad sore throat. Being a typical auntie in Singapore with little English knowledge and even lesser towards the ever advancing technologies, she approached the personnel who was mending the registration machines for help.

What a let-down by StarHub! Arrived at Tampines Mall on 27 Oct and had the unfortunate occurrence of a flat handphone battery. Without any payphone available at the mall, I was quite confident that Starhub would provide assistance, in helping me call my wife who was already at the mall. Despite identifying myself as a Hub Club customer, I was not given any assistance from the sales staff, supervisor and manager.

Someone needed to send an urgent mail to Australia and went to Singpost and asked, how fast can you send it? Singpost counter staff replied 1 to 2 working days by DHL at SGD 50. Else normal post at $1.30 will take 6 working days. So he took up the DHL $50 service but DHL didn't deliver as promised by second working day. He called up and asked why mail didn't reached as promised, then they told him will reach by the FORTH working day. He protested and eventually the mail reached by the third working day.