Our reader who takes the train everyday has complained about the massive train delay that crippled the NSL and DTL this morning. She claims SMRT reported shorter waiting time when passengers actually took more than 1 hr to reach their destinations. How will SMRT and SBS be accountable?
During peak hours on Friday morning, train commuters had to endure crowded and suffocating train platforms due to a track fault along the Circle Line. SMRT announced the incident at 7.27am and warned passengers to expect 15 minutes delays to their usual travel plans.