Ninjavan

NINJAVAN COMPLAINT #2: DELIVERY KEEPS GETTING LATER & LATER

I made a purchase via Lazada on 11 Nov. It was mentioned the delivery will be between 12 Nov and 16 Nov. As I visit Ninja Van website regularly to keep track of my items, I could see the dates they estimated to deliver. The estimated date changes daily. From 12 Nov to 14Nov, 15 Nov, 16 Nov, 17 Nov and 18 Nov.

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NINJAVAN FAILED TO DELIVER ON TIME & REFUSED TO TAKE RESPONSIBILITY

So here’s what happened. As christmas is approaching, I get a lot of sales that requires express orders and just so happens a few of my products were out of stock. Therefore I made an order from my supplier. He ordered express delivery for me using NinjaVan’s logistic service on 14th Dec 2015. Which guarantees me that I will receive the parcel on 15th Dec 2015, 9am to 2pm.

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