Tag Archives: new customer first

Having reached the service centre and got my queue number, I sat down and waited for my turn. As the queue number on the screen keeps jumping, I found it very strange that my queue number starting with 8xxx doesn't seems to be moving. After a while, I came to realise that of 8 the 12 counters are open, with 4 of them closed. Probably due to absentees. I kept waiting and waiting. However the number doesn't seems to be moving. It was only after a while that I found out that there are only 2 counters that are serving the public or policyholders.

Read More »