Tag Archives: m1

My home fibre broadband got disconnected last Friday for no apparent reason and has been down since. This is the 3rd time i have had a prolonged disconnection under M1 since i switched to them from Singtel (big fking mistake) roughly one year ago. Best part is I didnt have any such issues with Singtel under their ADSL broadband in my 10 over years with them. The last time this happened there was absolutely NO follow up at all and they only agreed to waive my bill after I angry-emailed them. They obviously didnt bother looking into the cause of the problem since, and here I am, using a public library's wifi typing this out on my small little handphone screen.

HDB residents in Puggol Edgefield Plains have to pay more for their mobile phone bills despite the poor coverage they are receiving. The mobile phone reception of local telcos in block 672D was so weak that residents often unknowingly latched on to mobile phone networks of Malaysian telcos.

I read disturbing news online saying that a local law firm has been going around sending letters of demand to people who illegally downloaded the Hollywood film Dallas Buyers Club. This is a common practice known as Torrenting. Based on letters already received by some Singaporeans, the lawyer letter demands that these offenders pay up to S$10,000 for each infringement of copyright. And if you are a multiple offender, you may have to pay up to S$200,000 in copyright damages or even more

Singtel has apologised following a controversy surrounding marketing agency Gushcloud, which allegedly issued a brief to its social media influencers to write poor reviews about rival telcos. In a statement issued to the media on Tuesday (Mar 17), Singtel's vice-president of Consumer Marketing Johan Buse, said investigations revealed that staff who worked with Gushcloud on the marketing campaign in June last year "did not adhere to Singtel's marketing standards."

CONSUMERS are generally happy with the telephone and broadband services available here - though one in three would like to see telcos do something to reduce waiting times to their hotlines. These were the findings of the latest consumer awareness and satisfaction survey commissioned by the Infocomm Development Authority of Singapore (IDA).

Yesterday, we shared on our Facebook Page a funny M1 TV commercial that was aired in 2007. We have been informed by our fans that the Indian comedian in the commercial is Mr Vadivalagan Shanmuga. He is now a Deputy Public Prosecutor & State Counsel in Attorney General's Chambers.

SingTel mobile users who renew their contracts will pay $3 more for their monthly subscriptions, making their mobile plans the most expensive here. While some consumers have baulked at the new charges, SingTel maintains that the high charges are just on paper, as customers will be getting more value for money.

If you are thinking of signing up OR re-contracting with Starhub, do take note of the $2.14 monthly fee if you'll like to use 4G services on your mobile phone!

In a statement yesterday, the IDA said its investigations found that there was still “significant” confusion among consumers about the plans they signed up for. This is despite the three telcos — M1, SingTel and StarHub — positioning 4G services as value-added services in their promotional materials and service terms and conditions. Although “all the necessary notifications are captured in writing in one form or another” by the three telcos, there is room for improvement at the point of sale, noted Mr Leong. “We’ll be working on improving and tightening those procedures at the point of sale to ensure consumers are fully aware and we’ll make it a regulatory requirement,” he said on the programme. Noting that the Telecoms Competition Code requires telcos to communicate key terms and conditions to customers prior to service sign-up, the IDA said in its statement: “Telecoms operators should not change prices mid-way that affect customers with minimum term contracts, if they were not clear to customers upfront what those price changes might be.

The Media Development Authority (MDA) has proposed enhancements to parental control tools offered by Internet Service Providers (ISPs) to raises awareness of this service among parents. Since its introduction in 2012, the service has seen a “low” take-up rate of slightly over 100,000, said Ms Koh Li-Net, Chief Executive Officer of MDA. This is despite ISPs being required to inform and offer the controls to consumers at point of subscription or renewal.