Tag Archives: Koufu

RUDE KOUFU STAFF SACKED DUE TO SUB STANDARD CUSTOMER SERVICE

We refer to the article posted on your site that stated a rude Koufu staff had been rude and ignored a customer while pointing a finger at the said customer, we would like to update you the corrective actions taken. We have contacted the aforementioned customer over the phone. The Chicken Rice Stall is one of our tenants and we have given an immediate warning to the tenant. Both Koufu and the tenant agreed that the staff should exit due to substandard customer service, therefore, the tenant has been given some time to change the staff. The kind customer has accepted our apology and corrective actions. Meanwhile, our team will continue to improve further on quality standards in order to provide a better dining experience for our valued customers.

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RUDE NOVENA KOUFU STAFF REFUSE TO SERVE ME DESPITE CALLING HER THRICE

This women who manage the Dim Sum section at Koufu-Novena outlet is very rude. This is the second time I patron this stall being service by the same staff, the same or should say from bad to worse attitude! Gently say "hello" no respond from her, slightly rise up my voice thinking my first hello is too soft for her, again no respond continue her back facing me. Rise up my voice further on the forth try then she unwillingly turn her head, stare at me say " can't you see I'm busy ma?" and just turn her back facing me again, what the.... What kind of service is this?

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RUDE KOUFU STAFF IGNORED ME & POINTED FINGER @ MY FACE

I want to share a bad experience i had at cookhouse by koufu at white sands. I saw 3 employee of the stall talking and joking around, i said excuse me all of them ignored me maybe i was too soft, i said it again and yet they were noted to be laughing so i said helloX3 and was rudely attended to by Mr Jason Moh and another lady. Both of them then started to say "hello is for singtel." I informed them that i did call them but they have ignored me and that was rude. Mr Moh then pointed his index finger at my face and told me that he has attended to me and that it was no big deal.

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KOUFU STAFF AT YEW TEE POINT HAS POOR HYGIENE, HANDLES FOOD & MONEY WITH BARE HANDS

I wish to bring this all the people attention in Singapore. This fish soup stall at Koufu Yew Tee Point is very unhygienic. I had gone to order a fish soup with rice and fried dumpling at this stall today abt 8pm. I saw the staff at the counter she took orders as well as doing cashiering duties. After taking my order, she went to the kitchen and I saw her thru a small square hole I saw her using her bare hand without any plastic glove and took the dumpling and put inside the fryer to fry. She came out to the counter and I asked her did she use her bare hand to take the dumpling from the fridge . She denied and said she used a plate to take the dumpling. I told her firmly I saw you taking the dumplings from the fridge and still dared to tell lie.

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KOUFU-RUN FOOD COURT AT MBS CLOSED FOR THOROUGH CLEANING AFTER COCKROACH COMPLAINT GOES VIRAL

In the wake of customer complaints and photographs of cockroaches that went viral online, Marina Bay Sands said that the 1983 - A Taste of Nanyang foodcourt has been closed until further notice "for thorough cleaning". "Marina Bay Sands is aware of a pest incident that occurred at one of our tenanted F&B outlets, 1983 - A Taste of Nanyang, located at the South Promenade of The Shoppes, on Oct 6. We immediately took action and worked with the tenant to conduct checks and investigate the incident," Marina Bay Sands said in a statement on Thursday (Oct 9).

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COCKROACHES CRAWLING ALL OVER COOKED FOOD AT MBS KOUFU-OWNED FOOD COURT

The standard of KouFu food court is extremely dirty and unhygienic. This is not the first time i saw cockroaches roaming around the food stalls as well as dirty dishes being used to serve food. I once even had food poisoning after eating from one of their stalls. Despite many complaints, they did not even reply to my emails and can't be bothered with a small time customer like me. What can I do, I am just a regular Singaporean with no money to eat in restaurants every meal so I still have to eat from the food court in KouFu.

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