Tag Archives: Good Service

KUDOS TO STAFF AT BISHAN MRT STATION FOR HANDLING TRAIN FAULT INCIDENT WELL

This evening (13 June) at about 6.30 pm, Jeff was at Bishan MRT station when an announcement was made to inform commuters of a delay caused by a train fault. Following the announcement, he saw that the station staff got to work immediately. They prevented people from entering the already crowded train platform and helped to direct commuters who were queuing for trains, Their promptness was efficient and impressive. Jeff said, "During a train fault people often blame the SMRT. Not many people praise the good job of the staff and patrolling crews when they put in effort to control such a large crowd, especially during peak hours when many are rushing back home."

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FORMER AESTHETICS DOC WHO GAVE UP CUSHY JOB TO SAVE DOGS SHOWS KINDNESS BEGETS KINDNESS

At the Computer Fair just now, the sales staff accidently sold me a $2,500 display set computer for $1,100. They blur, I also blur. I didn't even know. They only realised their mistake on packing, and told me I had to top up the purchase. They were probably expecting me to kick up a big fuss and insist that I bring home the $2,500 computer, since it has already being paid: several staff were around, looking apprehensive and all ready to placate a difficult customer - but I didn't. I cancelled the order though, since I did not need such a powerful computer. I guess some people may take the chance to grab a steal, for to me, it was an honest mistake, and there was no big deal at all.. To my surprise, after I left, one of the supervisors chased after me and handed me a $100 voucher to apologise, thanking me for being so understanding about what happened. To my even bigger surprise, for the next purchase I made - the supervisor recognised me from SOSD Singapore and gave me a discount!

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NICE & THOUGHTFUL GRABCAR DRIVER OFFERS PASSENGER BISCUITS & DRINKS

When Ashley boarded the Toyota Vios of her GrabCar driver, Lek Yak Sua, little did she know that the ride from Yishun to Toa Payoh would brighten up her morning! Mr Lek had asked her if she had breakfast. When she said no, the driver promptly offered her biscuits and drinks and added that people usually rush off to work before they have their breakfast. A box of tissue was also available for use. When Ashley complimented Mr Lek for being very nice and thoughtful. He brushed it aside by saying it was just some of the small things that he could do!

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MEDIACORP ACTOR TIPS HELPFUL STAFF AT IKEA, DON’T UNDERSTAND WHY HE WAS REJECTED

Today I was furniture shopping for my new place at Ikea. I think everyone knows by now that ikea is a self service mall. I was there with my pregnant wife (in a wheel chair) and Baby Aden ( on a stroller with my helper ) and I had 3 carts worth of packages to pick up and pay for. A ikea staff (Singaporean boy from SP) was helping me with some of the more complicated items and he offered to help me pick out and pack some of the boxes, he even helped me push 2 of the carts to the payment counter. Even thou he had a sian sian vibe throughout ( A Singaporean quirk I think ) he was actually really helpful and went out of his way to help me. So I offered him a tip. Which... You guessed it. He rejected it, very nicely I must add. The point I'm trying to make here is, why reject the tip? Is it rude to or "frown upon" to take a tip in Singapore? Singapore's service standard is horrible to say the least, and people are in the service line to make a living. So why reject a good will tip when you clearly deserve it?

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MALAY BUS DRIVER GOES EXTRA MILE TO ENSURE ELDERLY HAVE A SAFE RIDE

Yesterday morning at about 11am, I took a SBS Bus 48 (Bus Plate No. SBS 8632A) at bus stop Blk 57 Marine Parade Road (Bus Stop No. 92079). The driver, a Malay man in his twenties ( I couldn't get his name) as the bus was really packed and I stand quite a distance from the driver. After about 10 minutes into the ride, the bus 48 stopped at Parkway and a group of elderly people board the bus. The driver actually make an extra effort to stand up from his seat and make an announcement to the passengers to give up their seat to the group of elderly passengers that had just boarded the bus.

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Good Customer Service: It takes two hands to clap

We all have different definitions or opinions. And we can go on about this, yet it remains abstract. Good service is surely not a given, as it takes two hands to clap. Studies have shown that a service provider will work harder and be happier if he is appreciated with kind, reciprocal response, not when faced with demanding, unreasonable behaviour.

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