I frequently commute on SMRT trains and I was diagnosed with Irritable bowel syndrome(IBS) in 2013. Like many patients diagnosed with IBS, we feel that a few of SMRT policies does not make sense and creates more problems for people with IBS / bowel problems like us. Here's why:
1. All toilets in SMRT station are outside the gantry.
Currently, all toilets in SMRT stations are outside the gantry as opposed to having 2 sets of toilets like what happen in Taiwan or Japan. As such, commuters who have bowel problems like me have to tap out and tap in just to use the toilet when our IBS problems strikes. My suggestion for this problem will be to allow people who need an urgent need to go toilet to obtain a pass from the station manager in the short term while transforming the design of our MRT stations in the long run.