Tag Archives: Food Delivery

These poor riders have to collect their food in a small alley at the back and the staff just leaves it open in the rain for them to collect.

I placed order with GrabFood for Mcdonald's delivery on 19 Oct at 5.29pm. While placing the order, I realised the delivery address wrong at the wrong place. Subsequently, I tried to cancel the order via the app but was not able to. So I told the rider I try to call up GrabFood and ask for cancellation. In the call, the CSO told me that they cannot cancel the order as it is my fault as the customer to choose the wrong address.

"As a part time rider I have notice that Deliveroo has very inhuman treatment to drivers compare to other company like FoodPanda or GrabFood. Riders safety is the number one. But seems like Deliveroo just don’t care cause riders are robots that’s disposable."

Like most local restaurants, Lu Ding Ji had to adapt and allowed its customers to order food delivery during Covid19. However, Lu Ding Ji happened to encounter an impatient and "abusive" customer from Sengkang. According to screenshots provided by the restaurant, they were exchanging messages with a customer named "Seng Kang". Even when it was explained to her that the delivery person was in the midst of being contacted, the customer appeared insistent about getting a delivery timing from the restaurant. In the end, the food was delivered to the customer at 1pm.

GrabFood rider received a late-night order to purchase several items from Senor Taco, a restaurant in Clarke Quay. However due to this Covid19 situation, the restaurant is closed. So the rider informed the customer the order will be cancelled due to this closure. According to the rider, "the customer scolded The Grabfood rider 'FUCK. THANK YOU' That is rude and unnesty word to the rider". We hope that everyone will be more understanding and patient with essential workers during this difficult time.

A netizen quarantined in Pan Pacific hotel tried ordering food delivery. He was shocked by the service fees charged by GrabFood. Screenshots sent by him show service fees going above $10. Based on his experience, other food delivery services have a delivery charge of $3.50. The netizen said that Singaporeans …

Grab said that they are investigating a case of their GrabFood delivery rider who was caught on a CCTV stealing shoes from the very house he had made his delivery a mere minute before. The rider was caught taking a pair of shoes and keeping it in the Grab Delivery bag where he had kept the food for delivery to the house earlier.

A netizen, Marcus, shared his unhappy experience in ordering food from FoodPanda, which not only delayed his order by up to 14 hours (!) but also cancelled his order without giving him an explanation or offering any compensation.

Ordered my dinner today at 8plus as i was really tired after a hard days work. It's my first time using the app so i am not sure how it really works. So i follow the order and process as usual. After everything settled, i checked through and realise that the gps got my address wrongly and so i follow the instruction to call or sms to the delivery guy.

Terrible after sales customer service from Kim's Kitchen and also unacceptable food portion for the package i took up. Will not order from them ever again despite its highly raved!