Tag Archives: Food Delivery

One netizen took to Reddit to shared that FoodPanda glitched when he was making his order, and he ended up being charged twice. He received his order twice too. Seems like many netters had similar experiences. If anyone of you experience the same thing, you can check your e-mail for …

A Foodpanda customer Piz Levy ordered a McDonald’s meal through the app. When the delivery was delayed for some unknown reason, he decided to contact Foodpanda’s Help Center to enquire about the wait. In response, according to Levy’s Facebook post, the customer service officer accidentally sent the entire template containing responses …

Hawkers in Singapore are struggling to keep their businesses afloat but we don’t see our Mayors doing something about it. Many hawkers lose out because they don’t know how to use food delivery apps. They wake up early to prepare and open their stalls only for no one to patronize …

Just last week, one netter witnessed a Soup Spoon staff at Changi City Point allegedly “throwing food delivery rider out of the restaurant just for eating a small snack while waiting to get his order”. According to the netter’s Facebook comment to Soup Spoon, he recounted that the rider “told …

A FoodPanda rider recently faced an issue with a cash order. According to Amirah Wira on Facebook, her fiancé was using the new FoodPanda rider app, and he received a $15 order that was to be made contactless. Because the app did not indicate that the $15 order was a …

These poor riders have to collect their food in a small alley at the back and the staff just leaves it open in the rain for them to collect.

I placed order with GrabFood for Mcdonald's delivery on 19 Oct at 5.29pm. While placing the order, I realised the delivery address wrong at the wrong place. Subsequently, I tried to cancel the order via the app but was not able to. So I told the rider I try to call up GrabFood and ask for cancellation. In the call, the CSO told me that they cannot cancel the order as it is my fault as the customer to choose the wrong address.

"As a part time rider I have notice that Deliveroo has very inhuman treatment to drivers compare to other company like FoodPanda or GrabFood. Riders safety is the number one. But seems like Deliveroo just don’t care cause riders are robots that’s disposable."

Like most local restaurants, Lu Ding Ji had to adapt and allowed its customers to order food delivery during Covid19. However, Lu Ding Ji happened to encounter an impatient and "abusive" customer from Sengkang. According to screenshots provided by the restaurant, they were exchanging messages with a customer named "Seng Kang". Even when it was explained to her that the delivery person was in the midst of being contacted, the customer appeared insistent about getting a delivery timing from the restaurant. In the end, the food was delivered to the customer at 1pm.

GrabFood rider received a late-night order to purchase several items from Senor Taco, a restaurant in Clarke Quay. However due to this Covid19 situation, the restaurant is closed. So the rider informed the customer the order will be cancelled due to this closure. According to the rider, "the customer scolded The Grabfood rider 'FUCK. THANK YOU' That is rude and unnesty word to the rider". We hope that everyone will be more understanding and patient with essential workers during this difficult time.