Tag Archives: EZBUY

EZBUY LOST MY PARCEL, ONLY COMPENSATE LESS THAN HALF OF COST

Bought some goods from taobao through Ezbuy Singapore. Parcel arrived in their Singapore warehouse and delivery was confirmed to be send to my house but never show up and no courtesy call. Next day, i called their hotline, reason given was that my parcel was too big to load into their van so their customer service office, Adeline rearranged other delivery date and time, promised that it will deliver on time and they never show up again. Following day, i called hotline again, they told me that my parcel was missing. Next following day, they told me, waiting for my parcel, to be send back to warehouse. Within this one month, they giving me a lot of excuses and in the end, they declared my parcel is lost/missing therefore only able to compensate capped at S$100 coz I never buy insurance for my parcel. My goods cost me almost S$300. It's clear that it is their negligence but they just want to push away their fault by pointing the faults that customers didn't buy insurance.

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MY BAD SHOPPING EXPERIENCE WITH 65DAIGOU

I ordered a small 7" LCD monitor found in the Taobao online store platform through this buy-on-behalf agent 65Daigou. Sadly the item came defective with streaks of white lights on the screen as you can see in the photo. So I wrote to them with the photo evident hoping they were resolve it. Sadly, they will not hesitate to tell you that it is not their responsibility and "not in their refund policy" and denial of any responsibility of packing. Furthermore they emphasized that 65daigou will not provide any basic function checks which can be found in their web site.

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