Your article indicates that Ms Arissa Hee had found out about Solutionalization through a Google Search and had found Mr Kong to be more approachable and efficient.
I would like to raise questions regarding the authenticity and quality of this information.
Arissa Hee is Lorenn Arissa Seoh Hee Jin, Joel Kong's legal wife since October 2013 based on a search with the Registry Of Marriages Singapore. I am attaching a screenshot of this search to support my claim. Alternatively, this may also be verified on the ROM marriage check site with Joel's IC number - S85XXX8XX.
It is not only unethical but appalling that this 'vigilante' has to hide a basic truth about its customers. Straits Times should not condone and endorse organizations that has such discrepancies in their claims. It is clear that Joel Kong has calculated and premeditated intentions to mislead consumers and boost his credibility.