On 29/02/16 I'd transfered $100 to a wrong account but only realised it when I've completed the said transaction. I then called the DBS hotline to assist me during which, I was told to keep the transaction receipt & proceed to the nearest branch to fill up some forms the next day as it was already late in the evening. I happilly adhered because this seemed like good news.
After about 2 weeks after that, I'd received a letter from DBS stating that they, unfortunately, have not received any response from the recipient account holder, despite their repeated attemps to contact the aforementioned person by phone & mail. Since the account holder's authorisation is necessary for them ( DBS BANK ) to proceed,they, on another unfortunate note, would not be able to pursue this matter any futher.
How would I know that the bank had tried to contact the recipient, whether by phone or mail?
Is that all the bank can do?