Tag Archives: Customer Service

HOW THE DIFFERENT NATIONALITIES BEHAVE IN A SHOE SHOP

I work at a shoe shop and I always encounter different types of people, especially from foreign countries. I work long hours and have a small but still-can-manage pay, but I particularly can't stand the times when I encounter certain kinds of nasty foreign nationals when they come to my shop. It's not just foreigners, but even some locals I also can't stand them.

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159TH MEDIA TRIES TO DEFLECT ATTENTION FROM PRCS’ VIOLENT BEHAVIOR

I think this is all just a conspiracy to make Singaporeans forget about the PRC problems we have in Singapore. By saying that all customer service staff face such unreasonable customers, they will make the 2 PRC women look less out of place. This will allow them to protect their precious "foreign talents", who we have exposed to be immoral, violent and uncivilized. Why is the PAP going all out to protect foreigners in our country? It should be simple enough to just charge and throw these 2 women out of the country along with their whole family. Look at any other country other than Singapore and you will see that their governments don't take shit from foreigners.

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SINGAPORE’S FOREIGN TALENT CUSTOMER SERVICE IS BEYOND BAD

We often hear the MSM and pro-government supporters that FTs increase our pay and create more jobs. And on top of these, they can speak English and serve customers better. However, my experiences beg to differ and also their productivity rate is really horrible. Let me recount a few incidents to justify my views.

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PINOY STAFF AT CHANGI AIRPORT PIZZA HUT WAS EXTREMELY RUDE & ARROGANT TO WALK-IN CUSTOMER

While waiting for the check in, we've decided to have our lunch at pizza hut as per request from my wheelchair bound aunt. The restaurant look calm and not so much patron at that time.. so my mum walk in and approach the service staff which is a pinoy whom was talking to her collegue. Mum wanted to asked her if the wheelchair can fit into their restaurant. But was taken aback when she replied "Excuse me ma'am, cant u see that Im talking to my collegue???"

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PINOY CUSTOMER SERVICE STAFF ARE THE WORST IN SG

I cannot remember how many times I encountered unhelpful, rude and unhappy pinoy service staffs in Singapore restaurants! I have enough and will certainly avoid if there are Pinoy service staff again! Not all are bad, but most that I have met are rude in their service and replies to customers. Today just another case of this Pinoy bo-chup service attitude! I was at Thomson Plaza Subway at 6pm in the evening. The Pinoy service staff just do not how to smile but gave lousy unhappy look and banged their promotion table sign to tell us what their only available bread was!

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Eateries Must Provide Quality Customer Service to Justify Ten Percent Service Charge

WHILE most restaurants impose a service charge at 10 per cent of the total bill, the quality of service provided can vary among them. At some good restaurants, the wait staff make their customers feel comfortable and help them enjoy the food. At other restaurants, however, the wait staff could be so busy that used utensils stack up and customers must look for someone to refill their glasses. Where is the service rendered to justify the 10 per cent service charge? Perhaps the service industry can explore some guidelines on service, so that there is a consensus on the service level among restaurants.

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Customers should be gracious towards service staff

I refer to the Sunday Life! Report “I am the customer, I have the right to call you stupid” (May 4). Ungracious customer behavior spoils image of the service industry as service staff are treated badly by customers. There is a need for better etiquette and common courtesy by customers. It is hard to give good service too when a customer behavior is questionable.

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Good Customer Service: It takes two hands to clap

We all have different definitions or opinions. And we can go on about this, yet it remains abstract. Good service is surely not a given, as it takes two hands to clap. Studies have shown that a service provider will work harder and be happier if he is appreciated with kind, reciprocal response, not when faced with demanding, unreasonable behaviour.

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