Tag Archives: Customer Service

STARHUB FLIPS PRATA, PROMISE ME REPLACEMENT PHONE BUT GO BACK ON ITS WORD!

I have an issue with starhub's SmartSupport. I just signed a new contract extension with starhub thinking oh "finally improved better service level." But I was very very wrong. The sales personnel attended to me tell me to sign up the smart support and all in case i lose my phone or what not and its to protect me. Did not explain much about it, but only mainly to replace my phone when lost or damaged. And so fortunate I am, my brand new phone has to be left with the box on the MRT this morning. Immediately i called smart support thinking i might get helped after all. The customer service say no i am not allowed to get a replacement. Isn't this a form of acknowledge and how can STARHUB not honor it? Is SmartSupport a way to make that extra $10 a month or to give consumers a sense of false security? Is this the world class standard? Do you know how much frustration I am feeling while your customer service say we reserve our right to terminate your SMartSupport. I told you yes you do but have you terminated it? If you have not, you have to honour it. I am very disappointed. Starhub used to go that extra mile thats why i switch from singtel. But soon, you are looking like singtel, behaving like singtel, maybe soon, the same way to make maximum profits out of consummer. I expect a call from someone who can make a sound decision.

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RUDE NOVENA KOUFU STAFF REFUSE TO SERVE ME DESPITE CALLING HER THRICE

This women who manage the Dim Sum section at Koufu-Novena outlet is very rude. This is the second time I patron this stall being service by the same staff, the same or should say from bad to worse attitude! Gently say "hello" no respond from her, slightly rise up my voice thinking my first hello is too soft for her, again no respond continue her back facing me. Rise up my voice further on the forth try then she unwillingly turn her head, stare at me say " can't you see I'm busy ma?" and just turn her back facing me again, what the.... What kind of service is this?

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TIONG BAHRU OWNDAYS STAFF SHOULD BE REWARDED FOR CALM PROFESSIONAL CONDUCT

Yesterday a crazy woman barged into an Owndays outlet at Tiong Bahru and viciously abused the 2 petite young female staff in the shop. Now it appears that the woman did not even patronize from Owndays and only barged in after another woman she was stalking and abusing ran into Owndays to seek help from the staff. The staff were not obligated to help a distressed member of the public but they did due to their professional conduct and ended up getting beated and punched by this crazy violent woman who on many occasions dared the staff to call the police on her. Their conduct in this incident show that Owndays train their staff well and possess high standards of customer service. This is how Singapore customer service should be like.

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GRAB CUSTOMER SERVICE SHOUTED AT ME & REFUSE TO REFUND WRONG $13 CHARGE

On Thursday 2 Mar I registered my Uob credit card on Grab app and as usual there was a charge of $1 which I know is the process to verify if my card is genuine. However when I book the Grab ride, before the cab came, I was charged $13. I call in few times and even the staff Maya shouted at me saying they had refunded me $7.40 while others say I may have owe them previously. I show them my print screen of the $1 and $13 charges on sms plus my Internet banking charge of $5.60. I request to speak to their manager but they refuse to let me. I told them I dare not take another Grab ride till they settle this issues. And till now a week later I am still waiting.

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CHANGI AIRPORT ONLY SECOND IN REGION FOR CUSTOMER SERVICE

Singapore's Changi Airport has lost out to Seoul's Incheon Airport to be the region's airport with the best customer service. Changi came in joint second place with Delhi Airport and Mumbai Airport. While second is a god achievement for most countries, this won't do for Singapore. We used to take pride in being first in everything. Now, even customer service also we lose out. We are known for a strong labour force, surely customer service should be our strong point?

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GRABHITCH DRIVER TOLD ME TO WALK TO MY OFFICE AS OTHER PASSENGER ALREADY LATE

On 20th Feb morning I've booked GrabHitch and got confirmation by driver Maverick (Honda Stream SJM3443Z). Driver texted me telling me there will be another passenger sharing, hope I don't mind. Of course I won't mind as I knew GrabHitch was something similar to GrabShare. Driver picked me first and proceed to pick the second passenger. Along the journey, the passenger asked if by 9:15am able to reach her destination and driver replied will try his best. When reaching the security guard post at my location, I told the driver to go straight ahead and I will alight at lift lobby but got rejected. The driver simply answered me - she's running late so i gotta walk in! I paid for my fare and got my rights, why should I walk in? I was also late for picking her. Does that mean she's late then I need to bear responsibility? It was the driver who couldn't fulfill 2 pick ups and blamed it on the traffic. I'm also consumer, why the other passenger got more priority than me?

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NEW TELCO CIRCLES LIFE PORT OVER MY STARHUB LINE WITHOUT PERMISSION, BLAMES USER FOR SCREW UP

I was initially excited about circles.life as a new Telco, but I had the worst customer service experience in my life dealing with them. Within hours of signing up a new line and porting in my old line, I realised that I was only eligible for early re-contract. i proceeded to contact Circles.life to cancel my port but keep the line instead. Circles.Life has done an unauthorised port over of my Starhub line and in their email alluded that its my fault. My friends know that I never.. i mean never complain online.. but this episode is really unbelievable.

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