Tag Archives: Customer Service

GRAB CUSTOMER SERVICE SHOUTED AT ME & REFUSE TO REFUND WRONG $13 CHARGE

On Thursday 2 Mar I registered my Uob credit card on Grab app and as usual there was a charge of $1 which I know is the process to verify if my card is genuine. However when I book the Grab ride, before the cab came, I was charged $13. I call in few times and even the staff Maya shouted at me saying they had refunded me $7.40 while others say I may have owe them previously. I show them my print screen of the $1 and $13 charges on sms plus my Internet banking charge of $5.60. I request to speak to their manager but they refuse to let me. I told them I dare not take another Grab ride till they settle this issues. And till now a week later I am still waiting.

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CHANGI AIRPORT ONLY SECOND IN REGION FOR CUSTOMER SERVICE

Singapore's Changi Airport has lost out to Seoul's Incheon Airport to be the region's airport with the best customer service. Changi came in joint second place with Delhi Airport and Mumbai Airport. While second is a god achievement for most countries, this won't do for Singapore. We used to take pride in being first in everything. Now, even customer service also we lose out. We are known for a strong labour force, surely customer service should be our strong point?

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GRABHITCH DRIVER TOLD ME TO WALK TO MY OFFICE AS OTHER PASSENGER ALREADY LATE

On 20th Feb morning I've booked GrabHitch and got confirmation by driver Maverick (Honda Stream SJM3443Z). Driver texted me telling me there will be another passenger sharing, hope I don't mind. Of course I won't mind as I knew GrabHitch was something similar to GrabShare. Driver picked me first and proceed to pick the second passenger. Along the journey, the passenger asked if by 9:15am able to reach her destination and driver replied will try his best. When reaching the security guard post at my location, I told the driver to go straight ahead and I will alight at lift lobby but got rejected. The driver simply answered me - she's running late so i gotta walk in! I paid for my fare and got my rights, why should I walk in? I was also late for picking her. Does that mean she's late then I need to bear responsibility? It was the driver who couldn't fulfill 2 pick ups and blamed it on the traffic. I'm also consumer, why the other passenger got more priority than me?

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NEW TELCO CIRCLES LIFE PORT OVER MY STARHUB LINE WITHOUT PERMISSION, BLAMES USER FOR SCREW UP

I was initially excited about circles.life as a new Telco, but I had the worst customer service experience in my life dealing with them. Within hours of signing up a new line and porting in my old line, I realised that I was only eligible for early re-contract. i proceeded to contact Circles.life to cancel my port but keep the line instead. Circles.Life has done an unauthorised port over of my Starhub line and in their email alluded that its my fault. My friends know that I never.. i mean never complain online.. but this episode is really unbelievable.

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EX-UBER DRIVER REVEALS WHY IT SUCKS TO BE A PRIVATE HIRE CAR DRIVER

Finally! Thrown keys back to Lion City Rental at 1645 hrs... Screw you Uber!! These 5 months were like hell for me.. Drove 12 hours and above but the fare was like peanuts!! Screw all the ABNN expats who behaving like kings! Fuck you! We are all equal here! Especially those residing in River Valley, Bukit Timah and Tanjong Rhu. Screw Uber customer service.. you all deserved to be shot and hang! Fast and warm service to new drivers.. Once "up lorry" we waited forever on the phone begging you to answer!

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WHY ARE GOOD CUSTOMER SERVICE STAFF NOT BEING REWARDED BY TRANSCAB?

Received a call earlier in the morning from Transcab on 3rd January 2017, this operator was more responsible than the other 2 whom I spoke to 3 days ago. He specifically asked for landmarks where I board and alight. XiangRui called me less than 10 minutes later to tell me that he as located the driver, Mr Mark, and he has my laptop! Hooray! I asked him if they (XiangRui and Mr Mark) would get any recognition or appreciation from the company if I wrote in to compliment them. Mr Mark sadly replied me saying that there is no point in writing the letter, as their company does not bother.

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DELIVERY SERVICE CANNOT CATER TO CUSTOMER, FORCED TO MISS DELIVERY ITEMS

Fairprice Online customer service really cannot make it. When I requested for a change in delivery date, they flatly refused my request. But at the last minute, they could just give me a call to change it to another day after I have rescheduled my appointments to accommodate their inflexibility. Now they flatly refuse to make any service recovery and told me that the store will hold my delivery items for up to a month or a year if I am travelling and am unable to accommodate them on their rescheduled date. So what happened to all my perishable food?

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FILIPINO STAFF: WHY DO LOCAL SHOPPERS GIVE US THE STINK EYE WHEN ASKED IF THEY NEED HELP?

I work in a retail shop in a prominent mall in Orchard and everytime customers walk in, we always greet them with a smile and ask them "can I help?" or "how can I help you?". Most of the local shoppers' response would be "just looking" and some would even feel irritated and give us the stink eye. We on the other hand would just like to understand why are these shoppers afraid of telling us what they need and why don't they let us assist them? Won't shopping be more easier if you'ld let us help them find what they are looking for, than spend minutes "just looking"?

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CUSTOMER LEFT SORELY DISAPPOINTED WITH SIA’S BOOKING SERVICE

Since whoever that responded (see attached) to my facebook post thinks that integrity within SIA is not important and still requested me to write in instead of taking the initiative to contact me without further delays, I am writing in with the exact same message that I have posted on your facebook page.

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