Tag Archives: Customer Service

These poor riders have to collect their food in a small alley at the back and the staff just leaves it open in the rain for them to collect.

My father can only sit in the front, not the back because he has a problem with his spine and legs. This taxi driver uncle speak very loudly to my father, rude. Front cannot sit tell my father this is taxi rules.

I rescheduled for a delivery by Ninja Van due to failure in first delivery? First off, in their first delivery, they did not show up at my home and neither did they call me. On the second delivery, same thing happened. No delivery man and no phone call. Went and check on their track my package service and found out delivery man report as failure of delivery? I was home the whole day! If you make a search about Ninja Van reviews, majority are complaints. Their standard of service is not acceptable in Singapore

A netizen posted her horrendous customer service experience with the Apple store in Singapore, which has made her reconsider using any Apple products in future.

A Scoot passenger complained about the airline for being disorganised and having bad customer service while handling flight delays. Will you pay (the price) for taking a budget airline?

Our reader was shocked to find that his CPF payout would be the same even if he defers it to 70 years old. If you think you will get more, you might be in for a surprise.

An angry Grab passenger complained that her driver did not tell her she overpaid her fare because she looked like she was 'in a hurry'. She did not receive her desired refund and said she will not take Grab again.

An angry customer accused Scoot of having an inaccurate countdown timer, causing him to miss his payment. He complained to Scoot but it insisted its timer 'cannot possibly be' erroneous.

Our reader was unhappy at Watsons staff for demanding her elderly wheelchair-bound mother to issue proof so that she can use her elderly card for payments. Why is the staff so arrogant?

What is NTUC doing making its customer wait 4 hours for her items to be delivered? Their customer service staff simply told her to wait for half an hour and could not be reached afterwards. What kind of service is this?