Tag Archives: Customer Service

A Foodpanda customer Piz Levy ordered a McDonald’s meal through the app. When the delivery was delayed for some unknown reason, he decided to contact Foodpanda’s Help Center to enquire about the wait. In response, according to Levy’s Facebook post, the customer service officer accidentally sent the entire template containing responses …

Prawn Mee Stall Deanna’s Kitchen received an e-mail from Deliveroo to inform them that a customer asked for a full refund for their bowl of prawn mee because the prawns came with shell. What is ridiculous is that the photograph provided by the customer shows that they have already eaten …

On 22 May, Facebook user Estelle Liu placed a PandaMart order for $259.32 worth of groceries, to be delivered from Pandamart AMK to 202 Serangoon Way (Chen Su Lan Methodist Children’s Home) on 24 May at 11:00am. However, on 24 May, the groceries never reached the Children’s home. “This delivery …

A local electronics store Endless Passion received an order for a gaming mouse which came with a special request – “hi.. just a question. is it possible for u to wrap this in a simple package cover when I buy it today? I don’t want to let my mom know …

These poor riders have to collect their food in a small alley at the back and the staff just leaves it open in the rain for them to collect.

My father can only sit in the front, not the back because he has a problem with his spine and legs. This taxi driver uncle speak very loudly to my father, rude. Front cannot sit tell my father this is taxi rules.

I rescheduled for a delivery by Ninja Van due to failure in first delivery? First off, in their first delivery, they did not show up at my home and neither did they call me. On the second delivery, same thing happened. No delivery man and no phone call. Went and check on their track my package service and found out delivery man report as failure of delivery? I was home the whole day! If you make a search about Ninja Van reviews, majority are complaints. Their standard of service is not acceptable in Singapore

A netizen posted her horrendous customer service experience with the Apple store in Singapore, which has made her reconsider using any Apple products in future.

A Scoot passenger complained about the airline for being disorganised and having bad customer service while handling flight delays. Will you pay (the price) for taking a budget airline?

Our reader was shocked to find that his CPF payout would be the same even if he defers it to 70 years old. If you think you will get more, you might be in for a surprise.