Tag Archives: Customer Service Fail

Better don’t shop from “Baby Expo”. They like to shame customers who only have one item in their basket, and don’t allow people to browse. In gist, the customer wrote a review on their page telling other people that the shop doesn’t allow shoppers to touch their baby cot/prams (even …

A Thai living in Singapore, AG, shared about his negative experience at Jian Bo Tiong Bahru Shui Kueh. He has some basic knowledge of Chinese, good enough to order food from hawkers. This time, he went to Jian Bo to buy steamed yam cake and chui kueh. The lady preparing …

On 22 May, Facebook user Estelle Liu placed a PandaMart order for $259.32 worth of groceries, to be delivered from Pandamart AMK to 202 Serangoon Way (Chen Su Lan Methodist Children’s Home) on 24 May at 11:00am. However, on 24 May, the groceries never reached the Children’s home. “This delivery …

Despite my email complaint and request that EYS should replace misleading sales promo price label to be clearer and more transparent, EYS claims that it is the market practice to charge regular price for 2 + 1 free promo, and see no wrong doing.

I called up again as I did not receive my parcel. The staff told me that the parcel is still at their warehouse. Asked to speak to the manager, they said manager not in the office, asked to speak to any Person In Charge, also not in the office! The best is she said "wait" and in the end she did not come back to me and let me listen to music for 15mins! So rude! I really give up and really feeling hopeless!!

So here’s what happened. As christmas is approaching, I get a lot of sales that requires express orders and just so happens a few of my products were out of stock. Therefore I made an order from my supplier. He ordered express delivery for me using NinjaVan’s logistic service on 14th Dec 2015. Which guarantees me that I will receive the parcel on 15th Dec 2015, 9am to 2pm.