Customer Service Fail

NINJAVAN FOOLED ME 3 TIMES!

I called up again as I did not receive my parcel. The staff told me that the parcel is still at their warehouse. Asked to speak to the manager, they said manager not in the office, asked to speak to any Person In Charge, also not in the office! The best is she said "wait" and in the end she did not come back to me and let me listen to music for 15mins! So rude! I really give up and really feeling hopeless!!

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NINJAVAN FAILED TO DELIVER ON TIME & REFUSED TO TAKE RESPONSIBILITY

So here’s what happened. As christmas is approaching, I get a lot of sales that requires express orders and just so happens a few of my products were out of stock. Therefore I made an order from my supplier. He ordered express delivery for me using NinjaVan’s logistic service on 14th Dec 2015. Which guarantees me that I will receive the parcel on 15th Dec 2015, 9am to 2pm.

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