Consumer

PICKET AND RAIL DID NOT HONOUR INITIAL AGREEMENT WITH CUSTOMER

When my wife and i purchased our wallpaper from them earlier this year at marina square branch, we dealt with one of the sales man and we purchased two rolls of wallpaper to be install at our new bto flat. We paid 50% of the invoice to allow upcoming works to proceed and both parties have agreed on paying balance 50% upon completion on the same day. Now they insist us on paying 100% before they start work. Sales man was explaining how company has the rights to protect themselves, when you buy things from mall all pay upfront full. I told him we can pay upfront full for any and receive it immediate. Now they will only start work once we make full payment, or rather, do only 1 roll as we have paid for 50%. They did not honour from their initial dealings.

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