Tag Archives: Close Early

THE BESPOKE CLUB: OUTLET CLOSE EARLY, BANS CUSTOMER FROM COMMENTING ON FACEBOOK

I was introduced by a friend to shop at The Bespoke Club at Suntec City. On the website, it stated that their operation hours are from 10.30 - 8.30pm. On 1st and 2nd May 2016, I reached at 8pm but the shop was closed. I even asked the Suntec Information Counter on the shop opening hours and they were not aware of any changes or special arrangement. I wrote to the company's FB Pages and received a reply that there was a "misunderstanding". However, when I asked what "misunderstanding", they deleted away my comments. I screenshot and pasted the comments, the company blocked me from commenting. Is this right that a company blocked people when they merely brush off customer's comments by saying it's a misunderstandinv without further explanation?

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