Budget Airline

TIGERAIR DOUBLE STANDARDS FOR BAGGAGE CLAIMS, OVERCHARGES S'POREAN CUSTOMER

Travelled via #tigerairways on 19th September 2015. Got stopped after checking in at the gate where you show your passport and boarding to the cisco officer. A man wearing black jacket, showing "baggage .... " from #tigerairways stopped me, saying that my luggage exceeded the dimensions allowed on board. Brought me to the counter at the side to check in and was charged S$50. On the receipt, it did not mention that the dimensions were over the limit. It just states that it is 8kgs,(baggage's weight allowance is 10kgs for #tigerairways, which is better than another budget airline). Before he brought me there, i told him that there were a few caucasians (I am not here to offend any caucasians) before me with the same luggage sizes, some bigger i guess and they did not check in. He just told his friend, "Got meh, got meh, never see."

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PRC CUSTOMER BLAMES SIA FOR BEING MADE TO WALK LONG DISTANCE FOR FLIGHT TRANSFER

When I got to the SIA transfer desk at Terminal 3 to request my boarding pass for the next flight, I was told that there was no agreement with AirAsia for transfers, and that I would have to leave the transit area and check in again at the departure area. This meant rushing through immigration, heading out of the arrival area, checking in on the departure level, re-entering the transit area through immigration, before making my way to the boarding gate for my flight, which was just across from the SIA transfer desk.

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