On 07/01/2016 , 5pm, my wife brought my 1.5 yr old son out and she took bus 106 (SMB3515Y). My wife was pushing a baby pram. While I do understand that under the rules, the baby pram needs to be folded and carried up into the bus. But my wife needs to carry my baby and other stuff, why can't the staff help? Instead, the driver insisted that my wife do everything by herself or find others to help.