there is an ongoing problem with the driver's app which grab has not resolved. I believe resolving it will really help and motivate the drivers a lot.
when i turn on the apps on my Android phone, while waiting for booking, i will use my phone and toggle between different functions of my phone.
I will go to the grab driver's apps, the booking wont be shown and the next thing is the apps will be locked cos it will be deem that I didnt accept the booking.
this is very frustrating cos i want the trip (after all, i am waiting for a trip) and I get my trip cancellation % affected of no fault of mine.