Had a bad day LTA Sin Ming.Tried to make an appeal regarding alighting a wheel chair pax. Wasted one an a half hour for nothing. Met a lady Pauline at room 56. After explaining to her the situation, non apologetic Pauline gave me easy answer: "I cannot waive the summon. If you want, come back again or give written explanations." She said it was wrong to stop when U are not supposed to.