<Complaint by Hank Rutherford Hill>
Expected that this kind of issue will happen. My mum aged 69 had suffered a severe stroke. My father's age is 83 and luckily he is strong enough to take care of himself. We sought help from MSF but to no avail.
Last month I wrote an email to MSF and was referred to Mr Patrick Teo. In my email, I told him that I would like to apply for the parents maintenance act because my elder brother (used to stay with us and contribute monthly expenses) had abandoned us after my mum had a stroke.
Mr Patrick got the cheek to call me and said that I had to call the comissioner myself and he could not forward my email to the relevant authority. I told him I thought our Prime Minister made it clear there should practise "no wrong door policy?"
What is wrong about forwarding my email to the right department? It is still under MSF!! I was appalled at his answer and I do hope that someone investigate this issue.