VIEWQUEST GIVES CUSTOMER HEADACHE OVER SLOW SPEEDS, EXTRA CHARGES

Im wondering if any of you out there is also facing the same issue as me currently.

I have been with Viewqwest for a number of years now, this is my second contract and the past 1 1/2 years was hell for me.

The connection speed is constantly at a crawling speed, we can't even load a page. We tried contacting customer service, no one picks up, or when they do they say someone would return our calls but nobody does ... EVER.

Advertisement

Its so frustrating to the point.... I'm contemplating of cancelling the contract. Here comes the twist, even after your two year contracts ends, we would need to pay amount $136++ to have the port released.

Is this even right?

A service provider who is STILL actively advertising their services, promises a min* speed, charges a premium, but doesn't deliver?

If you have a look at their FB page, there are at least 50-60 complaints of the same sort, why is it that nothing has been done?

Is there no lemon law to protect consumers ?

techgeek
A.S.S. Contributor

Editor's Note: 

Do you have a story to share? Please use our submission form or email us at editorial@allsingaporestuff.com. If not, why not give us a 'Like'?

Filed Under: 

Tags: 

Advertisement

Your Views