Singapore, 25 October 2016 – We have completed inspecting and analysing network logs from the home broadband incidents on 22 October and 24 October and we are now able to confirm that we had experienced intentional and likely malicious distributed denial-of-service (DDoS) attacks on our Domain Name Servers (DNS). These caused temporary web connection issue for some of our home broadband customers.
On both occasions, we mitigated the attacks by filtering unwanted traffic and increasing our DNS capacity, and restored service within two hours. No impact was observed on the rest of our services, and the security of our customers’ information was not compromised. We kept customers informed on these matters via our hotline and social media.
We continue to stay vigilant against possible follow-up DDoS attempts. In addition, we are working closely with the authorities to determine intent and source of these two DDoS attacks.
These two recent attacks that we experienced were unprecedented in scale, nature and complexity. We would like to thank our customers for their patience as we took time to fully understand these unique situations and to mitigate them effectively.
1. DNS is a database that converts web addresses like www.nameofwebsite.com into machine readable sets of digits, for customers to view websites on their computers. When a DNS is not operating normally, customers may face difficulty in accessing the internet.
2. DDoS happens when an IT equipment such as a computer, router or server is flooded with a sudden and enormous volume of traffic from multiple sources, in an attempt to cause congestion or to shut it down.