Scoot has responded to complaints of bed bugs in its aircraft by saying they did not find any infestation despite going through thorough checks. It ensured it will carry out "rigorous" cleaning to prevent this from happening. Are you convinced?
Their clarification is as follows:
"Dear Scoot Community,
We refer to the recent reports of a guest claiming to have been bitten by bed bugs on our flights. We would like to reassure everyone that we take the health and safety of our guests seriously and have conducted an investigation including thoroughly examining all the crevices around the seats, such as below the seat cushion, lifting the seat pan flap, and punching the life vest to check for evidence of bed bugs.
We can confirm that there is no evidence of bed bug infestation in this instance. However, as a pre-emptive measure, we will be carrying out a disinfection of the seats and the seats around it, in addition to replacing the seat cushion covers.
Bed bugs can spread in areas where there is frequent turnover of people, where people are in close proximity, as well as via their belongings. In view of this, Scoot has in place a rigorous cleaning and maintenance schedule to ensure the cleanliness and hygiene of our fleet, comprising a monthly pest treatment, as well as aircraft cabin deep cleaning and residual disinfection every seven to eight weeks.
We thank all of you for this opportunity to clarify matters on this issue."