A contributor was at an Expo exhibition last year (2019) when they saw an OSIM massage chair. They felt it was a worthwhile purchase and went ahead to discuss with a sales lady. They eventually made the purchase based on an agreement that the massage chair will be delivered only after the contributor's HDB BTO was ready.
During the sales process, the salesperson allegedly reassured them OSIM will be able to hold the sales order till their flat is ready. The sales lady instructed them to place a small deposit and they can contact OSIM later for delivery at a much later date.
However about a year later on July 2020, the salesperson reached out to the contributor through WhatsApp. According to screenshots of their conversation, the salesperson asked the contributor to make full payment at their Bedok branch. She also said that if the contributor was unable to make full payment, she will forfeit the sales order.
The contributor was caught unaware by how this salesperson had allegedly backtracked on their agreement, and asked to speak with her manager. Till now the OSIM manager has not contacted the contributor even though the sales lady promised she will get the manager.