While we all agree that the train disruptions are unacceptable, the question is what is being done about it (“Steps taken to fix series of train disruptions: SMRT”; yesterday). This is not the first time we have had such massive breakdowns causing inconvenience to commuters.
The SMRT new management team has been in place for some time now and, yet, breakdowns and security lapses continue.
As long as the MRT system is run by a profit-making organisation with a monopoly, the vested interests of shareholders and management will take precedence over those of commuters.
The trust and confidence of commuters in SMRT have been eroded. If this continues, it may affect the confidence in the Land Transport Authority’s sincerity and capability to fix the problem.
It is time for us to acknowledge that the model has broken down.
Patrick Tan Siong Kuan