<Complaint by Sabrina Woo>
Utterly disappointed by Jetstar who received air ticket payment from my friend but does not want to honor a seat when booking reference no was entered incorrectly by the 7-11 staff since payment does not match with the booking.
My request is simple. Receipt and payment slip can prove the transaction. There are still seats available. All my friend wanted is a confirmed seat, while Jetstar can take time to sort out the erroneous by 7-11 staff.
Jetstar reply : "I'm afraid this is not something we can assist with as it is not system error at our end".
Wow!! Money goes into their pocket and just say not their fault to taichi it away. I bet Jetstar will taichi regular customer like me away also! Somemore say get finance to retrieve the payment and refund my friend!
Jetstar is REALLY the Star among the Stars! This is as good as telling us "I don't need your business and will refund you the money". Really EXTRAORDINARY FTs!