A spokesperson from Jetstar has responded to an unhappy customer who claimed there was no plane to pick her even though she booked a flight.
"We would like to clarify that our customer team was able to speak with the customer affected directly before she departed for Singapore.
In this instance, the flight schedule had changed five weeks prior to departure. As part of our policy, our team had sent four notifications of the scheduled change -- over a period of four weeks -- before travel, to the contact details provided.
We remind all passengers to read important notifications from the airline before and during travel."
Send already never see? Is this just a misunderstanding?