<Facebook complaint by Yan False>
I book a grabcar this evening and when the driver arrived and saw me with 2 bird cages, he immediately rejected my trip. After that I told him that he need to cancel the booking as he was the one who rejected then he told me ok he'll cancel immediately.
But after less than half a minute, I received an email of a receipt that I've reached the place and I found from the receipt that he had deducted my promo of $8. It's not the issue with the promo code but is the issue that the driver is dishonest.
Called up Grab company and told them the problem. Since 7.45pm and the operator told me will call me back within half an hour. I waited and waited but nobody called so I called them again and again they told me to wait for another half an hour as everyone was having break.
I waited until 10pm then they called me after I told them if I don't get a reply from them I'll post on social media. Is this the attitude that Grab provides?