<Facebook post by Chan Li Yi?
So my family bought a GRANÅS Table from IKEA half a year ago... Two weeks ago, the glass top exploded on its own. Out of concern, I sent an email to IKEA Singapore (note: I was not seeking any form of compensation or refund for the table), hoping that they would look into this matter. The table was lightly used and served more as a deco in our house.
In the midst of typing this email, I did my own research and discovered that I was not the first one who experienced this "glass explosion" with this product.
First email response from IKEA was ridiculous and the subsequent ones... Let's just say they decided to add a bit more PR skills into it? In short, the final email from IKEA, IKEA claims that “it is not common for tempered glass to shatter, but fragility lies in the nature of all glass materials. Glass is generally fragile in material and depending on the purpose it is designed for, it must always be handled with care.”
At this point, I figured there is no point in arguing about whether the table was handled with care or not. Clearly IKEA doesn’t care if their table is safe or not. I’ll upload this (the emails and the photos) for the rest to decide if you still want to purchase any glass related product from IKEA.