EXPEDIA BILLED ME USD INSTEAD OF SGD, BE CAREFUL WHEN MAKING TRAVEL BOOKINGS!

Dear Editors,

On August 17th 2017, I booked a couple tickets to Bali from Singapore, through Expedia.com.sg site; the price listing was 287 SGD (return) which means 574 SGD for couple tickets.

I went through the web page and booked the tickets and final receipt that got from Expedia was 574 USD!!

To my shock I Checked by credit card charges and the billing was very haphazard where two transactions were done for one journey and single transaction for another; one in USD and another one in SGD.

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I, then, checked the logged into expedia.com.sg again to check the price, it is still 294SGD per person for the same dates, and I was very sure that when I booked, it was exactly 287 SGD per person.

So I called up Singapore Expedia and provided itinerary, and they didn't own up the problem stating that it was US booking. I sent my details to twitter handler @expedia, and they don't seem to help either. They are just saying booking was in USD and hence the charges.

I spoke to US Expedia customer care as well but I was asked to produce the screenshot of the prices on the day when I booked. Now that I know about such scams, I will keep this in mind, but how do I go back in time and take screenshots?

Instead I asked the representative to check their price listing for the date and time that I booked for , and she said she doesn't have access to such data and she cannot help. I asked who is the higher authority so that I can explain my situation better, but no help on that either.

All in all, I wasted 3-4 hours of time on following up and convincing Expedia support with SGD vs USD pricing and they don't seem to buy that story.

All that I have to tell you guys is, be very aware of this scam and better try to avoid such website booking who don't provide good support.

Prasshannt K
A.S.S. Contributor

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