A Foodpanda customer Piz Levy ordered a McDonald’s meal through the app. When the delivery was delayed for some unknown reason, he decided to contact Foodpanda’s Help Center to enquire about the wait.
In response, according to Levy’s Facebook post, the customer service officer accidentally sent the entire template containing responses to different situations.
Besides responses to “fussy” customers, the list also provides samples of what to stay when a customer wants to cancel their order. There even appears to be template reasons to justify delays.
Seeing that they had made a mistake, the agent quickly apologized and asked the customer to disregard the template.
No wonder we always get lifeless and robotic responses from Foodpanda. See the template here.