We need to ensure that our elderly are not left behind in this digital world.
I was assisting an elderly man yesterday in applying for a job as a driver online. We encountered a couple of issues while using the job portal.
1. An email was required to set up an account on the job website. Many of these elderly folks do not have any email address. They mainly use Whatsapp.
2. For highest education level section, we could choose from multiple options. However, the lowest qualification we could pick was PSLE. Some of our senior citizens did not even take PSLE as they could have dropped out of school before that.
3. Uploading a resume was compulsory. For some roles such as Drivers/Delivery/housekeeping, all you need is a license and past experience doing other jobs may not be relevant.
I’ve also sent my feedback to the portal and look forward to seeing the improvements.
I do hope that job portals, especially those who cater to non-executive positions, can make their app more elderly-friendly. This ensures that everyone can benefit and those who require jobs the most can access these opportunities.
Let’s all do our part to contribute to digital inclusion for our Singaporean seniors and everyone.