Dear A.S.S. Editor

A travel agency company, which had been in the industry since the 1990s, and is quite popular with local travelers here as they have a reliable reputation, closed down on Wednesday after the STB revoked their licence. STB indicated that the licence was revoked because of the company’s failure to fulfill its obligations to its customers.

In a notice on the company’s website, Misa Travel said it was closed for business and had ceased all services with immediate effect. Customers with unfulfilled trips or who required assistance were directed to email the company at [email protected] or to call at 9299 4968. Customers were also advised to make their claims via their travel insurance.

How did it come to this? Misa Travel is a reputable agency, which had been around for a long time, that people had trust in this company. to suddenly having its licence revoked, must have been a very serious issue within the company. Will customers then face the brunt of this sudden closure? STB confirm cannot help, thus affected customers can only claim via travel insurance, and maybe CASE.

Now is the school holidays, pity those customers who had already made bookings with the company, only to find out that their bookings are now void. How to make up for the lost time and money for these customers?

Brandon Chia

A.S.S. Contributor

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