Dear A.S.S. Editor

We refer to the article posted on your site that stated a rude Koufu staff had been rude and ignored a customer while pointing a finger at the said customer, we would like to update you the corrective actions taken.

We have contacted the aforementioned customer over the phone. The Chicken Rice Stall is one of our tenants and we have given an immediate warning to the tenant. Both Koufu and the tenant agreed that the staff should exit due to substandard customer service, therefore, the tenant has been given some time to change the staff. The kind customer has accepted our apology and corrective actions. Meanwhile, our team will continue to improve further on quality standards in order to provide a better dining experience for our valued customers.

Hope you can update accordingly so that the public is aware that actions had been taken.

Thank you very much.


A.S.S. Contributor

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