I just came back from Malacca last night. Pick up time for our return trip was at 2pm but driver only turn up at 4pm. Ticket purchased for Singapore but the Pacific Express driver abandon passengers at JB citing no permit to enter Singapore.
At one point he even assaulted a passenger who confronted him to debate about the situation.
In a separate incident in January 2017 involving Pacific Express, a customer complained after invalid tickets were sold and the boss of the travel agency dared him to sue if he was unhappy.