Dear A.S.S. Editor
The Jurong West internet outage that affected customers in the area since Tuesday afternoon, is still not solved yet. In a most recent update, fibre network operator NetLink Trust discovered two new damaged cables, and services are expected to resume only this afternoon, instead of by 4 am today which had been announced earlier.
Apparently, the fault was found to have been confirmed at a Boon Lay Avenue worksite, caused by a third party contractor doing piling works. Customers affected are from all three telcos, Singtel, M1 and StarHub, as well as MyRepublic.
This is a real serious outage, affecting thousands of customers. The network operator better get ready for some serious questions asked of them once this is solved.