GRUMPY SERVICE STAFF TAKES IT ON CUSTOMERS, HAVE ANGER MANAGEMENT ISSUES

Dear Editor

Rude service staff at photo printing shop at Toa Payoh Central /Hub. No doubt this photo printing shop has a thriving business – it is next to the MRT & next to HDB Hub. But the service staff treats customers like they are doing them a great service.

It started with me queuing to print photos from my phone. I waited for the lady in front of me to complete hers. Most of her time was spent waiting for a staff to help her. Finally when one (grey blouse) appeared, the staff chided the customer for not sending the additional prints. When the customer attempted to, she told her it was too late. I was shocked at the tone she used on the customer but decided it wasn’t my place to say anything.

When my turn came, I sent my photos along & adjusted everything needed on them. A few seconds after I uploaded them for print, a young staff (black blouse) came up to me to ask if I have finished. Her tone was extremely rude, it was as if I hoarded the machine when I spent more time waiting for my turn than uploading my photos. I told her that she had been very rude & she apologized thereafter (I do commend her for admitting her fault & apologized for it).

Then I asked the counter if I should be collecting my prints at the machine or the printer behind them. Finally a grumpy middle-aged lady (grey blouse) appeared & asked me if I used my phone, which I said yes. She crossed out the price from my receipt which says “$13.50” & said it’s $3.00 per print. Which means $24.00 for my 8 photos. I replied they should be upfront with that information. She sulked when talking to me, which annoyed me even more, so I decided against printing with them. She crushed my receipt, threw it away & walked off when I was talking to her. She continued to ignore me when I requested to delete my photos from the database. I looked like I was ‘begging’ them to delete my photos from the system. No one came until the young lady approached me. Her boss (orange blouse) spoke to her in front of me saying, “Give her at the price but collect tomorrow”. It was as if I was invisible or too lowly for her to speak to me directly. She was only an arm’s length away. Of course, I declined. It had nothing to do with the price now, i’m not going to be at their mercy. If they think their printing service is the one & only in Singapore, I hope they go out of business soon.

I will gladly pay $3.00 (or $30.00) for every photo if they had been nice. If anyone needs to print anything or have their photos taken, pls go elsewhere. You are the customer, you do not need be chided, spoken rudely to for something you are paying. We are not asking for extremely good service, but decent one. If you can’t do that, can’t handle the crowd, don’t operate there. Give to another provider who can handle it.

Lina

A.S.S. Contributor

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